Diego Running Shoe

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Include your: NAME, PHONE, EMAIL & ORDER NUMBER

Clothing

• All clothing must be returned unwashed and unworn with the original tags still attached.
• No stains, pet hair, human hair, make-up, smoke smell, or other inappropriate smells.
• Clothing that has been worn and/or washed cannot be exchanged or returned.

Shoes

• Shoes must be returned in the same state they were received. Unworn.
• Please use the box the shoes were shipped in to return shoes. Do not place any shipping labels or tape directly on the shoe box.
• Please make sure shoes do not have any sock fuzz/lint, human or pet hair, dirt, or any other foreign substances before returning them.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery will be declined.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us speak@cali-strong.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, first send us an email at speak@cali-strong.com or call 480-228-3517 to verify and then send your item to:

CALI Strong
789 W. Harbor Drive
Suite 142
San Diego, CA 92101

Include your: NAME, PHONE, EMAIL & ORDER NUMBER

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, first send us an email at speak@cali-strong.com or call 480-228-3517 to verify and then send your item to:

CALI Strong
789 W. Harbor Drive
Suite 142
San Diego, CA 92101

Include your: NAME, PHONE, EMAIL & ORDER NUMBER

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.